Refunds

Damaged, wrong or missing items

If your order arrives damaged, or you receive a wrong or missing item, WhatsApp us at 9824509561 within 48 hours of delivery with:

  • Your order number
  • An unboxing video, recorded from opening the sealed parcel
  • Photos of the problem

We review every claim individually and will offer a replacement, refund or store credit depending on the issue and stock availability.

Returns and exchanges

We do not accept returns or exchanges on opened or used products, or for change of mind. Most nail products cannot be resold once opened.

Refunds

Approved refunds are made to your original payment method through Razorpay, usually within 5–7 working days.

Questions?

WhatsApp us at 9824509561. We’re happy to help.

Quick answers

My order arrived damaged, wrong or incomplete. What do I do?

WhatsApp us on 9824509561 within 48 hours of delivery with your order number, an unboxing video of the sealed parcel being opened, and photos of the problem.

Can I return or exchange opened products?

No. We do not accept returns or exchanges on opened or used products, or for change of mind. Most nail products cannot be resold once opened.

How will I get my refund?

Approved refunds go back to your original payment method through Razorpay.

Last updated: 6 October 2026