Shipping policy
Shipping & Delivery Policy
Effective Date: [Insert Date]
At SNXNAILS, we are committed to delivering your beauty essentials in a timely, secure, and efficient manner. This Shipping Policy outlines how we handle shipping, delivery timelines, charges, and related matters.
1. Order Processing Time
Orders are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your confirmation email.
You will receive a tracking number once your order is dispatched.
Note: During high-volume sales or promotions, processing may take slightly longer.
2. Shipping Methods & Estimated Delivery Times
We offer multiple shipping options:
| Shipping Type | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5 – 7 business days | All domestic orders |
| Express Shipping | 2 – 4 business days | Selected locations |
| International Shipping | 7 – 15 business days | Available worldwide |
Delivery times may vary depending on your location, local postal service, and customs clearance (for international orders).
3. Shipping Charges
Shipping costs are calculated at checkout based on the shipping address and selected shipping method. We also offer:
Free Shipping on orders above ₹999 / $49 (varies by region)
Express Delivery Fees calculated based on destination and weight
4. Tracking Your Order
Once your order ships, you’ll receive a tracking number via email or SMS.
You can track the shipment status via our website or the courier’s platform.
5. Incorrect or Incomplete Address
If an order is returned due to an incorrect or incomplete shipping address:
The customer is responsible for the additional reshipping costs.
Please double-check your address before confirming the order.
6. Customs, Duties & Taxes (For International Orders)
International orders may be subject to import duties and taxes once the shipment reaches your country. These charges are the customer’s responsibility and are not included in our pricing.
7. Delayed or Lost Packages
We work with reputable courier partners to ensure prompt delivery. However, in rare cases of delay or loss:
We will assist in coordinating with the courier
Replacements or refunds may be offered after a case review
8. Damaged Items
If your package arrives damaged:
Contact us within 48 hours of delivery
Share photos of the package and product
We will initiate a return, replacement, or refund based on the situation
9. Contact Us for Shipping Support
If you have any questions about shipping, tracking, or delivery, please reach out to:
SNXNAILS Shipping Support
📧 Email: [your support email]
📞 Phone: [your contact number]
📍 Location: [Your warehouse address, if applicable]